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Delete your Zaban account

Zaban is operated by XVELOPERS LTD. You can request deletion here even if you have uninstalled the app.

  1. Email [email protected] from the email address associated with your account. Include “Zaban account deletion” in the subject.
  2. We verify that you own the account before deleting it. Do not send your password or identity documents in your initial request.
  3. We normally complete verified support requests within 30 days and confirm the outcome by email.
Email a deletion request

What is deleted?

Your profile, authentication credentials, synchronized learning progress, preferences, notifications, submitted feedback, AI usage records and associated conversations. Your linked DutchExams/DeutscheExams account access is affected.

Subscriptions and retained records

Account deletion does not cancel store subscriptions. Cancel renewal in Google Play or the App Store separately; website subscriptions can be managed through their payment provider or support. Payment providers may retain legally required transaction records. Our app retains an identifier-only security tombstone for up to 24 hours to block outstanding access tokens. Backup copies expire under the providers’ retention schedules and are not restored to active use.

You can also use Settings → Privacy and account → Delete account in Zaban. Read the privacy policy for further information.