KNM: Consumer Rights
Dutch consumers have strong legal protections. If you buy something that breaks within 2 years, you usually have the right to repair or replacement (garan...
Dutch consumers have strong legal protections. If you buy something that breaks within 2 years, you usually have the right to repair or replacement (garantie). For online purchases, you have 14 days to return items without explanation (herroepingsrecht). The Consumentenbond advocates for consumer rights.
| Right | Dutch | Details |
|---|---|---|
| Warranty | Garantie | At least 2 years for defects |
| Return right (online) | Herroepingsrecht | 14 days, no reason needed |
| Receipt | Kassabon | Keep for warranty claims |
| Complaint | Klacht | First to seller, then mediator |
| Consumer association | Consumentenbond | Information and support |
| Dispute resolution | Geschillencommissie | Independent mediation |
Examples
- Dit product is kapot. Ik wil mijn geld terug.
- This product is broken. I want my money back.
- Hebt u de kassabon nog?
- Do you still have the receipt?
- Ik wil dit terugsturen.
- I want to return this.
- Waar kan ik een klacht indienen?
- Where can I file a complaint?
Study note
Always keep receipts (kassabonnen) or order confirmations. For expensive items, pay by card for extra protection. If a company won't help, contact the Juridisch Loket for free legal advice. The Geschillencommissie can mediate disputes without going to court.
Practice after reading
Train knowledge of Dutch society with timed KNM practice questions.